The benefit of a telephone or video consultation and treatment is reassurance of what is causing your discomfort and self help techniques to try at home.
You will be asked all the usual questions for a full consultation and a variation of the physical examination where you will be asked to perform certain movements and report how you feel. A video consultation is obviously better for us to get visual clues but not absolutely necessary.
You will be screened for any red flags to see if treatment is appropriate or if an onward referral is required in the same way you would with a face to face consultation. You will get a proper diagnosis and prognosis bearing in mind you won’t get the usual hands on release.
You will be able to ask lots of questions to understand why you are in discomfort and be given lots of advice on how to manage it. Advice regarding heat or cold packs, over the counter medication, self help techniques and re-habilitation exercises. You will also be given lifestyle advice such as workstation set up if working from home, regular breaks etc.
Follow ups will be done to check up on how things are improving and with video follow ups we can demonstrate and check to ensure you are doing the exercises correctly. If things are not resolving we can change our advice.
Charges will remain the same for the initial video consultation but include free telephone follow ups as required. Fees will be reduced if appropriate for people suffering financial hardship. You can ring and discuss whether you think it is appropriate for you and your complaint at no cost.
Please phone and ask for Kim to contact you to discuss a convenient time and how to set up the video link if appropriate. (It’s very easy)
Testimonial :
Kim was a life saver today when I was in so much pain and didn’t know what to do . The video consultation was able to establish what the issue was and Kim was able to put together an exercise programme to help along with guidance on self treating . I would recommend this option to anyone who needs the service of an Osteopath at the moment, it certainly felt like a life saver to me today . Thanks Kim (Nicky 28/03/2020)